April 2011
"This volume is a bit overly methodological, but still useful.
It describes the concept of “information orientation” and how it produces
better organizational performance. Based on a substantial research study,
it’s undeniably formulaic. However, I believe the formula they advocate is right on,
and any CIO would benefit from trying to apply it.”" The Wall Street Journal
July 2002
"This book presents a new way of seeing the business value of
information, people and IT as well as a way of measuring and managing
these capabilities in order to improve business performance.
Packaged with real world examples, the book presents the best and worst
practices companies have implemented to address these issues. Case
studies from more than thirty international companies are strategically
used throughout the book, including Banco Bilbao Vizcaya, Philips
Business Electronics, Amazon, Dell Europe, Ernst & Young, General
Electric, IKEA, Ritz Carlton Hotels, and Wal Mart. This
fascinating guide offers a diagnostic tool that senior managers can use
to evaluate the three information capabilities of their company." Channel
One
March 2002
"Provides a basis for translating business objectives into
information objectives.... invaluable aid in getting a company to work
through it's information environment" EContent Magazine
December 2001
"…Making the Invisible Visible uses clear logic and
measurements to develop a comprehensive view of the role of information
technology and management in creating successful businesses. The global
reach of the study they use to create their strategies provides a
multifaceted view of the integral role of information in modern
businesses and demonstrates how they can succeed through better IT
metrics and management." Soundview Executive Book Summaries
For a copy of this in-depth review contact info@marchandmanagement.com
August 2001
"Highly Recommended!... The authors present innovative answers to
the perpetual question of how to quantify subjective measures... we
found the book quite solid... and suggest it to all managers and
executives involved with IT initiatives at large companies." getAbstract.com
For a copy of this in-depth review contact info@marchandmanagement.com
June 2001
"…there is much to be gained from this book, which is enhanced by
some excellent case studies and an annotated reading list that is
valuable in its own right…. It will certainly give any information
professional food for thought and action." Information World
Review
May
2001
"…l'information est une ressource organisationnelle au même
titre que les salariés, le capital ou la technologie.... cette analyse
permet de conclure qu'à stratégie émergente donneé, la performance dépend
d'une combinaison unique de facteurs stratégiques et avantages
concurrentiels." Business Digest
For a copy of this in-depth review in French,
contact : info@marchandmanagement.com
May 2001
"…this work does a lot to broaden the thinking of how IT needs to
be deployed and provides the means by which levels of effectiveness can
be gauged." Information Age
March 2001
"The objective of this book is managing information as a
competitive advantage for the enterprise. If this idea sounds at first
obvious, Marchand, Kettinger and Rollins demonstrate how far reality is.
The strength of this study resides indeed in the multiple concrete case
studies, examples of international enterprises which had or will have to
face this challenge: to become communicating enterprises". Business
Digest
February 2001
"This book is not about a new management fad or passing fashion.
This book tracks winning companies in diverse industries globally
pursuing a passion – yes, that's the right word - for managing how
information and IT are effectively used by their people each day to
create outstanding business value." Matti Alahuhta, President, NOKIA
Mobile Phones
"The technology and processes to capture and
analyze information are available to us all. However, this book vividly
demonstrates the link between information capabilities and business
performance, and provides valuable guidance to unlock the
potential".John S. Boardman, CEO, Dubai Aluminium Company Ltd.
January 2001 Making the Invisible Visible: How
Companies Win with the Right Information, People and IT by Donald
Marchand, William Kettinger and John Rollins. "Managing knowledge
in a company begins with using information effectively. This book helps
senior managers to measure and manage their information, people and IT
capabilities to create business value with information for innovation,
growth and customer focus. A must read!" Dipak Rastogi, Executive
VP, Emerging Markets, Citibank N.A.
"The philosophy and process of Information
Orientation integrates all 'hard' and 'soft' factors of corporate
behaviors with information management and IT practices. Information
Orientation provides companies in the financial services industry with a
great opportunity to transform their information delivery and use from
an art form to a strong institutional discipline leading to improved
business performance and competitive advantage for those companies that
manage their information capabilities extremely well". Yury Zaytsev,
Group Information Officer, Swiss Re
"Finally, a practical approach to the use of IT
to manage information, that takes into account all the non-IT parts, the
parts that really determine success or failure". Steen Riisgaard,
Corporate Executive VP, Novozymes
November 2002
"It is an excellent resource for the practitioner"
Roland Buresund
October 2002
"The amount of expertise packed into this book is quite
extraordinary, and yet it is very readable. I recommend you buy as
many copies as you have senior managers because reading this book and
putting in effect the advice of its authors will have a very positive
effect on the performance of your organization."
Free Pint Bookshelf
March 2002
"Contains some qualitative benchmarks against which companies could
assess their information management competencies, and very
readable" EContent Magazine
July 2001
"Plenty of sound material, well argued" Long Range Planning
September 2000
"I have been reading a great book … about creating business value
with information content." Information World Review
July 2000
"… a useful handbook for anyone utterly confused by or just
interested in getting to grips with the whole area of information and
knowledge management—particularly if it is related to the emerging
world of eCommerce or eBusiness." Sunday Business Post
